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New Year Special Features '99

  • Dell Japan Opens DellPlus Help Desk for Corporate Users
  • January 14, 1999 (TOKYO) — Dell Computer Corp. of Japan started providing corporate users with the DellPlus Help Desk Service on Jan. 7.
    The new service assists customers in their use of operating systems and applications software, extending the coverage from the conventional service centering on computer hardware.

    The company said the DellPlus Help Desk Service covers operating systems, Web browsers, office applications of Microsoft and Lotus and groupware applications such as Lotus Notes and Microsoft Exchange. Instructions are provided to customers on setting up and use of software via the phone, fax and email.

    Service charges vary according to the extent of advice required. For example, the charge for a PC with four types of software, such as an operating system, a Web browser, office applications and groupware, costs 23,290 yen (US$210) for a year, according to Dell Computer Japan.

    Because most inquiries received by Dell’s support center have been on using applications after such software is installed on computers, Dell decided to start the support service for applications.

    The company said the DellPlus Help Desk is an option in its DellPlus support service for corporate users. It started the DellPlus program in September 1997, for setting up hardware, installation of applications and checking the operation of peripheral equipment for its clients.

    The company administers the business according to the method of order-based production and direct sales.

    (BizTech News Dept.)

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