(Nikkei BP Group)
(No.1 High-Tech News Site in Japanese)
| 3Com Japan Seeks to Bolster System Support Service
October 28, 1998 (TOKYO) -- 3Com Japan K.K., the Japanese subsidiary
of 3Com Corp. of Santa Clara, Calif., announced that it will strengthen
its support services for sales agencies and system integrators in Japan.
|New services are program certification for networking engineers, a new
priority on support services for authorized partners, and network integration
by technology experts from the parent company and other firms.
Certification for networking engineers, called Master of Network Science
(MNS), is given to engineers who pass an examination 3Com provides on
knowledge of its networking products.
The purpose of MNS is to enhance the skills of sales agencies and to
give corporate users a yardstick when selecting integrators, said Matt
Mitchell, director of customer support operations, 3Com Asia Pacific
A program similar to MNS is CCIE, Cisco Certified Internetwork Expert
of Cisco Systems Inc. of San Jose, Calif. Already, more than 1,000 CCIE
certified engineers exist worldwide, including about 130 in Japan. Also,
Nortel Networks (formerly Bay Networks), is implementing its certificate
program for networking engineers.
Meanwhile, 3Com Japan is in talks with two companies and plans to sign
contracts with several authorized partners, said Kazunori Shirai, senior
manager of the company's customer service department.
"We aren't sure if the 3Com brand name is strong among Japanese corporate
users, but we hope to see more companies asking for our technical support,"
an integrator said.
Networking vendors offering support services to their sales agencies
will help support corporate users in the long run. Support services
in terms of quality will be an important factor when users make decisions
about purchases of networking products.
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