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  • PC Vendors Offer Windows 98 Upgrade Services
  • May 8, 1998 (TOKYO) -- Major personal computer vendors in Japan, including NEC Corp., Fujitsu Ltd., IBM Japan Ltd. and Compaq Computer KK, started offering free upgrade services on May 1 for the Japanese version of Windows 98.
    NEC plans to offer no-cost upgrade service for those who made purchases between May 1 and Oct. 31. The deadline for applications for the service is Nov. 15.

    Products with Windows 95 pre-installed at the time of shipment from the plants will be entitled to the upgrades. Products already shipped out of the plants are also applicable to the service. But it does not cover PCs with Windows NT and Windows 3.1.

    NEC has also disclosed plans for a NEC Windows 98 Special Support Service that will be started after Windows 98 goes on sale. The service will include the following three main items:

    1 -- "Windows 98 installing service." By bringing in PCs to NEC service bases, customers can have Windows 98 installed. PCs without a CD-ROM drive can also be handled. The cost: 9,800 yen (US$70).

    2 -- "Windows 98 Hardware Upgrade Service." Customers can have memory and a hard disk drive added on to the PCs brought in to the service bases. (Chargeable)

    3 -- "Windows 98 Consultation Corner." The company gives Q&A; and consultation services for up to 30 minutes free of charge at 45 service bases.

    Fujitsu is also offering a free upgrade service for purchases made during the period covering May 1 through Oct. 31, 1998.

    Users purchasing applicable PCs during this period will be given, at their request, a Windows 98 Japanese version upgrade package (CD-ROM version). Applicable products include 23 types of FMV-Deskpower Series and 11 types of FMV-Biblo Series put on the market after November 1997.

    IBM Japan is offering free Windows 98 to customers purchasing applicable products between May 1 and Sept. 30, 1998. Users who have already purchased Aptiva or ThinkPad Series can have the upgrade service at some extra cost.

    Applicable products are: Aptiva Series -- T Model, S Series (B Model/S Model/L Model), E Series and ThinkPad Series 770, 380E/ED/X/XD, 385ED/XD, 560E/X, 535E/X, 310E, 315ED.

    Users subject to fee-charging upgrade services are those who purchased Aptiva E1A, E2A, E4A, E1AV, E2AV, L66, L67, L87 or ThinkPad 535X, 315ED products and joined Club IBM, the company's membership service system, by June 30, 1998.

    The cost, service period, method of service and other details have not been decided.

    Products entitled to the Compaq Windows 98 Upgrade Program are Compaq PCs with Windows 95 installed and purchased between May 1 and Oct. 31, 1998.

    Compaq's services are available free of charge or for a fee, depending on the types of products. Fee-charging services offered for 4,500 yen (US$35), applied to models for corporate users, are as follows: Desktop Deskpro EP/EN Series and Deskpro 2000X/4000X/4000S Series, and notebook Armada 4150/4160/4210/4220 and Armada 7300/7700/7800 Series.

    Products subject to free upgrade services are Presario 1621/2240/ 4540/4640/4660 for home use, desktop Deskpro Value Series and Deskpro Value S Series for corporate use and notebook Armada 1500 Series for corporate use.

    Customers seeking the services should apply within 30 days of purchase.



    (Hi-Tech News Center)


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    Updated: Thu May 7 18:15:17 1998